SMS COMMUNICATION POLICY

TDC USA, Inc. may use SMS messaging to communicate with customers who contact our customer support team regarding product questions, warranty claims, or replacement part requests. Customers may opt in to receive SMS messages by initiating contact with a text to 862-422-4190 or by providing consent to receive SMS communications during a customer support phone call.

Message frequency may vary depending on the customer’s request. Message and data rates may apply. Customers may reply STOP at any time to opt out of SMS communications or HELP for assistance.

Customer information collected through SMS communications, including phone numbers and support-related details, is used solely for the purpose of responding to inquiries and processing support requests. TDC USA does not sell or share personal information with third parties for marketing purposes.

SHIPPING POLICY

• All products are packaged in poly bags unless otherwise noted.
• Each shipment includes a packing slip detailing the items purchased and order information.
• All orders ship from our warehouse in New Jersey.
• Orders are charged in full on the day they are placed.
• Shipping is available within the contiguous United States, Alaska, and Hawaii only.
• Orders typically ship within 5–7 business days (Monday–Friday, excluding weekends and U.S. holidays).
• Once shipped, delivery generally takes an additional 2–5 business days.
• We are not responsible for orders shipped to incorrect addresses due to customer error or misspelling.
• It is the buyer’s responsibility to ensure the shipping address is accurate and valid for UPS delivery.
• Orders cannot be redirected or forwarded once shipped; the provided address must be the final destination.
• Returns and refunds are not available due to buyer’s remorse or purchase of incompatible products.
• Products sold through this website do not carry a warranty.
• An order confirmation email is sent shortly after purchase. A second email with UPS Ground tracking details will be sent once processing begins. If you do not see these emails, please check your Spam or Junk folder.
• The information you provide may be used to contact you regarding shipping issues or returned packages due to incorrect address details. Your information will only be used for these purposes and will not be shared with third parties.

PRODUCT POLICY

Any concerns regarding product quality, defects, or damage incurred during shipping must be reported within 30 days of delivery.

For assistance, please contact us during normal business hours (Monday–Friday, 9:00 AM–5:00 PM ET):

• SMS: 862-422-4190 (Message and data rates may apply. Reply HELP for assistance or STOP to opt out)
• Email: support@tdcusainc.com
• Phone: 1-800-599-8898

Returns and refunds are not available for damage caused by normal wear and tear or external factors, including but not limited to fading, sagging, weather conditions (wind, sun, rain), or pets/animals. Canopy and netting products must not be modified in any way.